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Privacy Policy

Last updated: [date]

Who we are

This site and the THHSCO app are operated by [legal entity name and licence number], Al Barsha 1, Dubai, UAE (“we”). Contact: info@theholidayhomesserviceco.com.

Information we collect

Account details (name, mobile number, email); unit and property details, including access instructions you provide; bookings, payments and invoices; photos, videos and comments linked to jobs; messages you send us; and technical data such as device type and app usage. On this website we also collect form submissions and, with your consent, analytics cookies.

How we use it

To provide and coordinate the services you request, process payments, communicate about bookings, maintain quality and safety records, respond to enquiries, assess partner applications, improve the platform and meet legal obligations.

Who we share it with

Operational service providers who carry out your request (for example BusyBees) receive only what they need, such as the address and access details for a job. We also use payment processors, hosting, communications and analytics providers [list]. We do not sell personal data.

Legal basis and your rights

We process personal data under applicable UAE law, including Federal Decree-Law No. 45 of 2021 on personal data protection [counsel to confirm]. You may request access, correction or deletion, object to or restrict certain processing, and withdraw consent by emailing us.

Retention, security and transfers

We keep data only as long as needed for the purposes above and legal requirements [retention periods]. We use technical and organisational safeguards. Where data is transferred outside the UAE we apply appropriate protections [detail].

Children

Our services are for adults and businesses and are not directed to children.

Changes

We will post updates on this page.